Terms of Service

1. What This Document Covers

These terms apply when you use rosalbank.com — the website, not your banking products.

Your chequing account, savings account, mortgage, or any other banking product has its own agreement. This is about the website.

2. Using This Website

You can browse rosalbank.com without creating an account.

If you submit a contact form, you're sharing information voluntarily. We use it to respond to your inquiry — nothing else.

You agree not to use this website for any unlawful purpose or in any way that could damage, disable, or impair the site's operation.

3. Online Banking

Online and mobile banking through RosalBank is governed by the Online Banking Agreement you signed when you enrolled. That's a separate document.

If you haven't enrolled yet, visit any branch or call (778) 268-2255.

4. Accuracy of Information

We work to keep the information on this website current.

Rates, fees, and product details can change. The rate page reflects current posted rates but is not a binding offer. Your actual rate is confirmed in writing when you apply.

Account comparison guides, loan amortization tables, interest rate schedules, and financial health assessments published on this site are educational. Your specific numbers come from your advisor.

5. Intellectual Property

The content on rosalbank.com — text, design, graphics — belongs to RosalBank Inc.

You're welcome to read it, print it, and share links to it. Don't copy it for commercial use.

The RosalBank name, logo, and brand elements are trademarks of RosalBank Inc. Use without written permission is prohibited.

6. Limitation of Liability

RosalBank Inc. is not liable for decisions you make based on website content alone. Talk to an advisor before making financial decisions. That's what we're here for.

We don't guarantee the website will be available at all times. Maintenance, updates, or technical issues may cause interruptions.

RosalBank Inc. is not liable for any indirect, incidental, or consequential damages arising from your use of this website.

7. Links to Other Sites

We link to external sites (CDIC, OSFI, CRA) for reference. We don't control those sites and aren't responsible for their content.

A link to an external site does not imply endorsement. Review their terms and privacy policies independently.

8. Security and Your Responsibilities

Keep your login credentials private. Don't share passwords.

If you suspect unauthorized access to your online banking, call us at (778) 268-2255 immediately. Multi-factor authentication is available and recommended.

We use 256-bit TLS encryption, session timeouts after 15 minutes of inactivity, and device fingerprinting for fraud detection. Your part: strong passwords and a secure device.

9. Changes to These Terms

We may update these terms. When we do, we'll update the date at the top. No surprises.

Continued use of rosalbank.com after changes means you accept the updated terms. If you disagree, stop using the site.

10. Governing Law

These terms are governed by the laws of British Columbia and the federal laws of Canada.

Disputes are subject to the jurisdiction of the courts of British Columbia.

If any provision of these terms is found unenforceable, the remaining provisions stay in effect.

11. Contact

Questions? Reach us at:

• Email: contact@rosalbank.com
• Phone: (778) 268-2255
• Mail: RosalBank Inc., 14921 90 Avenue, Surrey, British Columbia V3R 6W2