Let's Talk
Fill this out. We'll call you within one business day. Bring questions — we prefer them. Whether you're opening your first account, exploring a mortgage or business loan, or switching from a bank that stopped remembering your name, this is the fastest way to start a real conversation with a real person at RosalBank.
What Happens After You Hit Send
We don't route your message through a national call centre or an offshore queue. Here's exactly what happens when you submit this form:
Your Message Reaches Surrey
Every inquiry is received directly at our main branch at 14921 90 Avenue, Surrey, BC. No intermediaries, no outsourced intake teams — your message lands in the inbox of the advisor team that will actually work with you.
We Match You to the Right Person
If you're asking about a personal chequing account, you'll hear from a personal banking advisor. If it's a business account or commercial loan, your assigned relationship manager will reach out directly. No transfers, no repeating yourself.
You Get a Real Conversation
Within one business day, you'll receive a phone call or email — whichever you chose above — from a named person with a direct phone number. They'll have read your message before they call. That's the standard here, not the exception.
Reach Us Directly — No Phone Tree, No Ticket Number
Phone
(778) 268-2255
Monday to Friday, 9 AM – 5 PM PT
Average hold time: under 90 seconds. You'll speak to a person at our Surrey branch — not a recording, not a routing system. If the person you need isn't available, they'll call you back the same day.
contact@rosalbank.com
We respond to every email within one business day. For account-specific questions, include your preferred callback number and we'll reach out directly rather than going back and forth over email.
Main Branch Address
14921 90 Avenue
Surrey, British Columbia V3R 6W2
Free parking available on-site. Wheelchair accessible entrance at the front of the building. We also have four additional branches across Surrey, Delta, Langley, and Abbotsford.
Branch Hours
Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Sunday: Closed
Walk-ins are welcome during all open hours. If you'd like to meet with a specific advisor or discuss a loan in detail, we recommend calling ahead to book a 30-minute appointment so we can have your file ready.
Quick Answers Before You Reach Out
These are the five questions we hear most often from people contacting us for the first time:
Can I open an account over the phone or online?
Yes. We can start the process over the phone and complete it with a short in-branch visit at any of our five locations. Most personal banking accounts are fully set up within a single appointment — typically 20 to 30 minutes.
I'm new to Canada — can RosalBank help me?
Absolutely. Our newcomer banking program is designed for permanent residents and new citizens who may not have a Canadian credit history. We accept international identification documents and assign a dedicated advisor who understands the process.
How fast can I get a lending decision?
Our average turnaround for a complete loan application is eight business days — compared to the industry average of six to eight weeks. Every file is reviewed by a human underwriter at our Surrey office, not an algorithm in another province.
What are your current rates?
You can view all of our posted rates — savings, GICs, mortgages, and business lending — on our rates page. The rate you see is the rate you get. No negotiation required, no bait-and-switch.
Do I need an appointment?
Not for everyday banking. Walk-ins are welcome during all branch hours. For more involved conversations — mortgage applications, business account setup, investment planning — booking ahead means we can prepare your file and make the most of your time. Call (778) 268-2255 to schedule.
Have a question that isn't listed here? Our Resources page covers guides on mortgages, GICs, newcomer banking, business accounts, and more — all written in plain language by our advisor team.
Visit Our Main Branch in Surrey
R
14921 90 Avenue, Surrey, BC V3R 6W2 — Walk-ins welcome during all branch hours. Free on-site parking. Located near the intersection of 90 Avenue and 150 Street, easily accessible from Highway 10 and King George Boulevard.
Looking for a branch closer to you? We have locations in Delta, Langley, and Abbotsford as well. View all five branches →
Important Disclosures
RosalBank Inc. is a member institution of the Canada Deposit Insurance Corporation (CDIC). Eligible deposits are insured up to $100,000 per insured category, per depositor. Visit cdic.ca for details.
Service fees may apply — see our Fee Disclosure Summary for complete details. A copy is available at any branch or at rosalbank.com/fees.
RosalBank Inc. | Registered Office: 14921 90 Avenue, Surrey, British Columbia V3R 6W2 | OSFI Registration No. FC-2014-0847
Regulated by the Office of the Superintendent of Financial Institutions (OSFI). Subject to the Bank Act (Canada) and Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).